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Feesnotreceived-LegalactionwillbesoughtandallcostsincurredwillbeaddedtotheoriginalfeeaccountGRIEVANCEWITHTHECENTREOurchildcarecentrefosterspositiverelationsbetweenallmanagementparentsandstaff.Everyparenthastherighttoapositiveandsympatheticresponsetotheirconcerns.Solutionsaresoughttoresolvealldisputesissuesorconcernsthatimpactoraffecttheday-to-daywell-beingofthecentreinafairpromptandpositivemanner.Ifforanyreasonyouarenothappywithourlevelofeducationandcareorourenvironmentwewanttoknowimmediately.YoucandiscussthiswithEducatorsorwriteaformalletter.WhenanymatterisraisedtheServicewillbefollowingourGrievanceProcedure.AllServicepoliciesproceduresareavailabletoparents.Positivefeedbackismostwelcometoo.ForafullexplanationofourGrievancePolicypleaserefertothecentrepolicyfolderlocatedintheofficefoyer.GUIDELINESFORVISITORSAllvisitorstothecentrearerequiredtoreporttotheofficeforidentificationbytheNominatedSupervisorAdminOfficer.Onceidentificationhasoccurredthevisitorsdetailsandreasonforthevisitisloggedintothevisitorsbook.Oncecompletionofthevisithasoccurredtheymustbesignedoutandassistedoffthepremisesbyamemberofstaff.Onoccasionswherethevisitorwillbeinteractingorobservingthechildrentheywillbeintroducedtothechildrenwhereopportunitywillbegivenforanyquestionsanddiscussion.Theseproceduresareinplacetoensuretheutmostprivacyandprotectionofthechildren.HOURSOFOPERATIONTheServiceisopenedfor10hoursperday50weeksperyearandcatersforchildren0-6years.TheCentreslicensedhoursare7.00amto6.00pm.Allchildreninthecareofthecentrearetobepickedupanddroppedoffbetweenthesetimes.HYGIENETheCentreensuresthatthehighestlevelsofhygienepracticesoccurwithinthecentreatalltimes.Foodsafetystoragepracticescleaninghandwashingandtoiletingproceduresarejustsomeoftheconcernsforstaffandproceduresareinplaceandenforceddaily.Inadditiontothiseducatorssitwithchildrenandaskquestionsandpromptdiscussionsrelatingtogoodselfhygienepracticesandalsoundergoin-servicetrainingintheseareastostayabreastofcurrentinformationandtrends.FilePathHOTBELCEQA5ParentHandbookV14.7Page11TheBeachEarlyLearningCentreErina